FAQ
Materials
We know how busy your life can get and that’s why we use top-quality gold filled and sterling silver pieces. Forget to take your jewelry off before showering or swimming? Don’t worry, our jewelry is made to wear and made to last.
What does gold filled mean?
Gold filled jewelry contains 100 percent more gold than is found in gold-plated jewelry. The gold is bonded with an underlying metal making it incredibly durable. Gold filled will not chip, flake or tarnish.
Shipping Policies:
All orders are handmade in Grand Rapids, MI in 3-5 business days.
We ship USPS First Class which delivers in 2-5 days in the continental United States. (this is after the 3-5 business days to make your jewelry)
Please contact us for international inquiries. We ship to Canada for a flat rate of $10.
We are happy to try accommodate rush orders- please contact before placing your order to see how quickly we can make and ship depending on your needs.
Return Policies:
We accept returns on full price bracelets (excluding chain bracelets) as long as we are contacted and the product is sent back within 14 days of receiving your package (based on USPS timestamp date received). You are responsible for return shipping costs on the unworn jewelry.
Any item purchased during a sale or using a coupon code cannot be returned or exchanged.
We do not accept returns or exchanges on any necklaces or chain bracelets. The chain is cut to order so they cannot be reused.
International orders are FINAL SALE and are ineligible for refund.
Although we take great care in handcrafting our jewelry there is the possibility of defective jewelry. If you receive your jewelry and are not 100% satisfied we will either repair the jewelry or send you a new piece (must be done within 90 days of purchase date).
How do I care for my jewelry and wear it safely?
Baby Bracelets
We recommend that you remove baby bracelets at night for child’s safety. Please watch teething babies carefully as small parts can pose as a choking hazard. If bracelet is dirty use a soft cloth and water to clean.
If your child’s bracelet seems tight please loosen to the last extender chain link, remove the bracelet or buy a larger size.
Womens Jewelry
To clean your jewelry use a soft cloth and water. You should be mindful that chlorine, lotions, perfumes and other products containing harsh chemicals could cause damage if they come in contact with your jewelry often.
Jewelry will last longer if stored in an airtight container such as a Ziploc bag (especially the sterling silver).
Safety
Kate Marie Designs' pieces are handmade with love. Small components may pose a choking hazard. Jewelry should be worn with adult supervision for the safety of your child.